DIRECTORY POLICY

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At Black Nile, we aim to maintain high standards for both vendors and users of our platform. To ensure fairness, transparency, and quality, the following directory policies are in place:

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 Eligibility for Directory Listing

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Brand Qualification: To be listed in the Black Nile directory, a brand must meet our criteria eligibility criteria, including but not limited to: legal business registration, clear product/service descriptions, and compliance with all relevant local and international regulations.

Content Guidelines: All brands listed must provide accurate, truthful, and non-deceptive content. We reserve the right to remove any brand or listing that violates these standards.

 

 

Directory Listing and Visibility

Official Induction: Once the brand passes the evaluation process, it will be officially listed in the directory and made visible to users. All relevant details will be accessible to potential customers.

Brand Profile Customization: Vendors have the option to fully customize their brand’s directory profile, including business descriptions, images, and other media. Customization must adhere to our content guidelines.

 

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 Brand Evaluation Process

Evaluation Criteria: Our team conducts thorough evaluations based on factors such as brand originality, market relevance, and business integrity. We aim to process all evaluations within the standard wait time. Feedback: If a brand does not meet the criteria for induction, vendors will receive feedback and be given the opportunity to make adjustments before reapplying.

 

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Wait Time and Refund Policy

Start Date Selection: Vendors can select their desired start date upon registration. This flexibility allows brands to time their directory listing according to their business needs.

Extended Wait Time: If the brand evaluation exceeds 7 days beyond the chosen start date, vendors are eligible for a full refund of the first month of their plan. This ensures that vendors are compensated for any delays in the evaluation process.

 

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Vendor Responsibilities

Accurate Information: Vendors are responsible for ensuring all information submitted for listing is accurate, up-to-date, and in compliance with Black Nile’s content policies.

Regular Updates: Vendors are encouraged to regularly update their profiles to reflect any changes in their brand, products, or services. Outdated or inaccurate information may result in the removal of the brand from the directory.

 

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Service Availability During Wait Time

Access to Features: While awaiting directory induction, vendors still have full access to all other features associated with their plan. These features include, but are not limited to, analytics, marketing tools, and customer support.

Interim Benefits: During the wait time, vendors are encouraged to leverage available features to enhance their brand visibility and engagement within the Black Nile platform.

 

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Brand Maintenance and Removal

• Inactive Brands: If a brand remains inactive (i.e., discontinued or defective shopping link) for more than 6 consecutive months, it may be flagged for removal from the directory. Vendors will receive prior notice and an opportunity to reactivate or update their brand listing.

• Policy Violations: If a brand is found to be in violation of any of Black Nile’s policies, including but not limited to fraudulent activity, misrepresentation, or harmful content, it may be removed from the directory without a refund. Vendors will be notified of the removal and provided an explanation for the action taken.

 

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Refunds and Cancellations

• Refund Eligibility: Vendors who cancel their subscription within 30 days of purchase will be eligible for a full refund. After the 30-day period, refunds will only be provided for services that have not yet been rendered (e.g., if the brand has not yet been inducted into the directory).

• Service Disputes: In cases where vendors believe they have not received the services outlined in their plan, they may submit a service dispute request. All claims will be reviewed, and, if valid, an appropriate resolution, including refunds or service adjustments, will be provided.

 

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Communication with Vendors

• Regular Updates: Black Nile is committed to providing regular updates on the status of the brand evaluation, directory listing, and any other relevant processes.

• Support Access: Vendors will have access to customer support throughout their time on Black Nile. We encourage vendors to reach out if they have any questions or concerns about their directory listing, plan features, or any other aspect of their account.

 

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Prohibited Items Policy​

To maintain a safe and appropriate environment for our Christian and young audience, the following items are prohibited from being sold on our platform:

• Tarot Cards and Divination Items

• Astrology-related Products

• Crystals for Spiritual or Metaphysical Use

• Law of Attraction Books

• Chakra-related Products

• Items Related to Divination Practices (e.g., ancestral worship, voodoo, Santa Maria, obeah, juju etc.)

We are committed to upholding biblical principles that honor God and His Word in all aspects of our platform. In accordance with 2 Corinthians 10:5 (KJV), which states, "Casting down imaginations, and every high thing that exalteth itself against the knowledge of God, and bringing into captivity every thought to the obedience of Christ," we will not accept any products or services that promote or teach practices which contradict the gospel of Jesus Christ.

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We appreciate your cooperation in helping us uphold a holy environment on our platform.

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Payment Methods​

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Credit / Debit Cards

Paypal